[5858] IT SERVICE MANAGEMENT NETWORK ENGINEER (Ops&Ex)

Start date: Negotiable
Clearance: NATO Secret or equivalent
Location: Braine L'Alleud, Belgium

Mandatory Requirement:

• Experience in IT Service Management based on BMC ITSM Suite and Atrium CMDB;
• At least 2 years of experience in planning, implementing, and supporting integration platform technologies. Experience with MuleSoft and Apache ActiveMQ is desired;
• At least 2 years of experience implementing service oriented architectures;
• Experience building Remedy ITSM on Microsoft technologies (Windows server 2016 and MS SQL Server 2016 and above versions) and Linux;
• System Management knowledge of Windows Operating Systems and Red Hat Linux;
• Working experience integrating various data sources (e.g. MECM) with BMC Atrium CMDB;
• Working experience with infrastructure solutions hosting Service Management tools and technology, market leading database solutions (including but not limited to MS SQL and Oracle), hypervisor solutions, storage solutions and load balancing solutions will be a plus;
• Provide direct engagement with and support to exercise participants and stakeholders at the exercise location.
Support Exercises:
-STCO26B - MPC/TCC
-STCO26B - FCC
-STCO26A E-Block (Fed. Joining)
-STCO26A E-Block (Fed. V&V)
-STCO26B E-Block (Fed. Joining)
-STCO26B E-Block (Fed. V&V)


Desirable:
• Experience in BMC Discovery (version 11.x and higher) beneficial;
• Experience integrating BMC TrueSight Operations Management (version 10.x and higher) beneficial.
• Knowledge of IT Service Management through completion of formal certification in ITILv3 or v4 at the Foundation level or higher is desirable.
• BMC Certified Professional qualification is highly beneficial but not required.
• Prior experience of working in an international environment comprising both military and civilian elements beneficial;
• Knowledge of NATO responsibilities and organization, including ACO and ACT beneficial Competencies or Personal Attributes:
• Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.